FAQs

Do you ship internationally?

Yes we ship worldwide. 

How do I order personalised items?

Some of our items can be personalised or printed with custom colour options. Please provide this information during the checkout process. 

If you would like to know more about the options available please feel free to get in touch. 

What are your items made of?

Our 3D printed items are made from PLA which is a non-toxic material. This is made from renewable natural sources (usually fermented plant starch from corn or other roots) and is not harmful to the environment. 

Where is my order? 

If you have selected a tracked delivery option, you will be able to view the delivery progress via the courier tracking reference given.

Occasionally packages can be delayed or (very rarely) go missing with the shipping courier during the delivery process - if your item has not arrived within the estimated leadtime given please contact us and we'll look into it for you.

Can I return an unwanted item?

Yes we do accept returns (unfortunately we are unable to accept returns on custom items). Please visit our Refund policy page to find out how to arrange this. 

My item arrived damaged or incorrect, what should I do?

Please get in touch with us at clemmycreations@gmail.com including a photo of the issue and we'll look into this for you as soon as possible.